Return Policy
At LMV Packaging, we are committed to providing a smooth and satisfactory shopping experience for all customers. If you are not completely satisfied with your purchase, please review our return policy below.
Return Eligibility
- Time Frame: Returns must be requested within 14 days of purchase.
- Condition: All items must be unused, in their original packaging, and in the same condition as received.
How to Initiate a Return
To start the return process, please contact us by calling 020 8099 6982 or by using our Contact Form. Select “Contact Us” and choose “I have a question regarding my order.”
Please have your order number ready to help us quickly locate your purchase.
Return Process
- Contact Our Team: Reach out within 14 days of receiving your item to arrange the return.
- Return Authorization: Our team will provide you with return authorization and instructions for shipping.
- Shipping: Customers are responsible for return shipping costs unless the return is due to a fault on our part, such as a damaged or incorrect item.
Refunds
- Processing Time: Refunds will be issued to your original payment method within 5-7 business days after we receive and verify the returned items.
- Exclusions: We do not refund any initial delivery charges unless the return is due to a fault on our part.
For any questions or concerns regarding your return, please don't hesitate to reach out. We'ae here to help!
